Refund & Return Policy

Return & Refund Policy – Petsberg® India

We strive to deliver top-quality pet products. However, if you receive a wrong or damaged item, we are happy to accept returns within 3 days of delivery.

Conditions for Return:

  • Item must be unused and in original packaging

  • Unboxing video is required as proof (without cuts/edits)

  • The return request must be made within 3 days of delivery

What’s not eligible:

  • No returns for reasons like change of mind

  • No returns on sale/discounted items

If eligible, refunds will be processed to the original payment method within 5-7 business days.

To request a return, please contact us at care@petsberg.in with your order ID and video proof.